F.A.Q | www.zombieland.co.nz

Frequently Asked Questions & Terms and Conditions

Below are few things to take note of before making your booking.

How do I make a booking?

The fastest way is to call us direct on 0275457179 or 0212400014.
Alternatively you can also text or email us on zombielandnz@gmail.com

Is there a deposit to pay?

ALL BOOKINGS require a 50% NON REFUNDABLE deposit to be paid by credit card at the time you make your booking. If you do not wish to use a credit card then we can invoice you for the full amount you have booked for which is due immediately. Extra players can be added to your booking anytime up to an hour before your booked time. If you turn up with extra players without prior notification this will cut into your booking time while we set up the the extra players.

Do you have EFTPOS?

Yes we have EFTPOS onsite. We also accept cash.

Do you still run games in the rain?

YES! Paintball and Slingshot/Low Impact Paintball will always run even if it's raining. We only cancel/postpone games for safety reasons (these decisions are made by Zombieland staff only)

Laser Tag requires fine weather to be run without damage to the guns as they are electronic.

If you have booked for LASER TAG you will have the option to switch to Low impact Paintball or Slingshot Paintball or postpone your booking for up to 3 months from your original booking date.

Can I get a refund?

NO. We understand there can be events out of everyones control and this is why we are happy to hold your booking deposit for up to 3 months from your original booking date, this gives plenty of time to rebook and no one looses out.

I have a voucher from Zombieland, when can it be used?

Vouchers are able to be used on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Sundays

only. They can only be used for the value displayed on the front of the voucher and can not be

exchanged for cash and can only be redeemed by the original purchaser. The voucher is valid for one year from original purchase date.

Vouchers are not refundable.

What should I wear to my booking?

At Zombieland ALL of our activities are outdoors so it makes good sense to wear suitable clothing.

Closed in foot wear is a must so no bare feet. Expect to get a bit dirty, we offer PONCHO's but these are not mandatory they cover everything down to your knees. If the weathers wet its a good idea to bring extra clothing and shoes.

What happens if I damage the equipment at Zombieland?

You are responsible for ANY damages to the equipment at Zombieland during your booking. This is why we have security cameras on our playing fields.

What happens if I turn up with less players than I have booked for?

Unless you have notified us by phone call within an hour of your booking you will be charged for the amount you have originally booked for.

Can I bring alcohol to Zombieland?

We are not a licensed premises therefore we cannot offer those services.

Do you have a BBQ at Zombieland?

Yes we do! If you want to use our BBQ you must reserve it at the time of booking the fee is $15.00

Do you have tables, chairs and shelter at Zombieland?

Yes we have enough room to cover around 50 people. You are welcome to bring extra tables if you require.

What do I do if I'm late for my booking?

If you are going to be late please let us know ASAP.

As we are normally fully booked we can not extend your booking time if you are late.

Abusive or intimidating behaviour is not tolerated at Zombieland. Please respect our staff and property.

ALL bookings at Zombieland are legally binding. When you book and pay a deposit you accept all our Terms and Conditions.